Return Policy

Coffee Products

At Valens Coffee, we strive to provide products that you fall in love with every time you brew. But, we understand that sometimes things just don’t work out.

Coffee is perishable and our whole beans are roasted to order, so we're unable to accept returns on coffee. But don't worry; we're here to help! If you’re dissatisfied with your coffee, please contact us at support@valens.coffee within 15 days of your purchase. Our support team will help you track down your soon-to-be favorites.

If there was an error or your order arrives defective or damaged, please email our support team at support@valens.coffee within 3 days of the order arrival, with your order number (or shipping address) and a photo of the damaged item (along with a photo of the shipping box) so we can assist you and report this to our warehouse and product team. We'll get you sorted right away!

Non Coffee Products

If you would like to return all or part of your order, please reach out to our support team within 30 days of purchase with your order number and the item(s) you want to return. 

We ask that you package up the items to return and we will send you a prepaid shipping label to send back to us. 

If your order arrives defective or damaged, please email our support team at support@valens.coffee within 3 days of the arrival of your order, include your order number (or shipping address) and a photo of the damaged item (along with a photo of the shipping box).

Once the order is received and processed at our warehouse, we will process a refund minus a $9 flat fee for the cost of the shipping label.